Processing Time

All orders require 1-5 business days of processing time to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you've ordered.

 

Shipping

Economy Shipping

Economy Shipping will deliver your package using standard shipping methods. Papillon Foods. ships using multiple delivery partners. A carrier will be assigned to your order at time of shipping. Please note that whether you choose Economy Shipping or Express Shipping, your order will be subject to 1-5 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.

Express Shipping

Express Shipping is a premium service available to orders shipping in Canada (excluding remote & airstage locations) that is provided by our shipping partners. After leaving our warehouse, our shipping partners will prioritize your package and work to deliver it as quickly as possible. Please note that whether you choose Economy Shipping or Express Shipping, your order will be subject to 1-3 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.

Shipping terms

Shipping will be free for all orders of $ 79.00 and over for customers who live in most Canadians remotes locations. For some villages in Quebec, Prince Edward Island and the Northwest Territories, Nunavut and the Yukon, a delivery charge of $ 14.99 will apply.

In Canada, Canada Post provides delivery on business days. A shipping confirmation is sent to the customer with the package tracking number. It is possible for the client to track his package via Canada Post at www.canadapost.ca.

Responsibility of our transport companies

Canada Post ensure delivery during working days. A shipment confirmation is sent to the customer with the package tracking number. It is possible for the customer to track his shipments via the package tracking tools that will be sent to you. To obtain a tracking number, the Express Post delivery option must be chosen by the customer, at an additional cost. Shipping charges are subject to change. Orders may be eligible for additional shipping charges depending on the size, the weight and volume of the order. Customers will always be contacted before such an amount is added. Papillon Foods may refuse to ship an order for free if extra charges are not paid by the customer when apply.

The products are delivered to the address given by the customer on the order form. In no case will delivery be made to a PO Box. In the case of customer error on the delivery address, additional fees for referral of the parcel or address modification will be charged.

Our responsibility

Papillon Foods ensures that each parcel is carefully prepared and protected to limit damage during transportation. Papillon Foods cannot be held responsible for delivery delays incurred by the carrier. Ownership and responsibility are transferred from Papillon Foods to the customer as soon as the parcel is given to the carrier. Products are carried at the client's risk. The customer must check the parcel condition upon delivery, prior to opening the package. All open package cannot be reported as damaged and will be under the client's responsibility.

Cancellations

Should the need arise to cancel an order after you've placed it, we will do our best to accommodate your request. Order cancellation is a time-sensitive action, so please do get in touch with our Customer Care team as soon as possible.

Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery (excluding final sale items, please see below).

Returns

Our goal at Papillon Foods is to ensure that you are totally satisfied with your shopping experience. 

We accept returns of unopened products up to 30 days after the date of purchase. 

Opened or used products, or any items marked as non-refundable/Final sale are not within our return guidelines. We are currently unable to accept returns from US locations. 

Please contact our Customer Service team to initiate your return. Returns shipping cost are at the expense of customers.

We cannot accept any returns from products in the following categories:

  • All Food & Snacks (incl. pantry items, beverages, candy)
  • Baby Food
  • All Diapers (Disposable & Cloth)
  • Nutritional Drinks
  • Re-usable feminine pads
  • Salt Lamps
  • Items which have been removed from their original packaging, assembled or modified
  • Any items marked as non-returnable on the product page

*Please note that we are not the manufacturers of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, please contact the manufacturer at the number on the packaging.


If you would like to make a return request, please email info@papillonfoods.ca with your order number (as quoted in the subject line of your "Order Update" emails), the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!