Economy Shipping will deliver your package using standard shipping methods. Papillonfoods.ca ships using multiple delivery partners. A carrier will be assigned to your order at time of shipping. Please note that whether you choose Economy Shipping or Express Shipping, your order will be subject to 1-5 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.
Express Shipping is a premium service available to orders shipping in Canada (excluding remote & airstage locations) that is provided by our shipping partners. After leaving our warehouse, our shipping partners will prioritize your package and work to deliver it as quickly as possible. Please note that whether you choose Economy Shipping or Express Shipping, your order will be subject to 1-3 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.
Our goal at Papillonfoods.ca is to ensure that you are totally satisfied with your shopping experience.
We accept returns of unopened products up to 30 days after the date of purchase.
Opened or used products, or any items marked as non-refundable/Final sale are not within our return guidelines. We are currently unable to accept returns from US locations.
Please contact our Customer Service team to initiate your return. Returns shipping cost are at the expense of customers.
We cannot accept any returns from products in the following categories:
- All Food & Snacks (incl. pantry items, beverages, candy)
- Baby Food
- All Diapers (Disposable & Cloth)
- Nutritional Drinks
- Re-usable feminine pads
- Salt Lamps
- Items which have been removed from their original packaging, assembled or modified
- Any items marked as non-returnable on the product page
*Please note that we are not the manufacturers of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, please contact the manufacturer at the number on the packaging.
If you would like to make a return request, please email firstname.lastname@example.org with your order number (as quoted in the subject line of your "Order Update" emails), the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!